"From a $200 service call to a $1000,000.00 Boiler Replacement or a $200,000.00 Cooling Tower Replacement, CPS does an outstanding job of responding to our needs. As a Government Agency spending Tax Dollars we have to get the best deal for our $$$, and CPS provides just that!!!"
“I am writing to recommend the services of CPS – Comfort & Process Solutions, Lexington KY. CPS most recently completed a job to remove and replace the HVAC system that was in place in the offices library of Barren County Middle School. From the initial planning stage to the call to let us know when they would complete the project and leave the site, we could not have been any more pleased than we were with CPS. They kept us informed of progress, sent us daily logs of work/time and responded immediately to all our questions. I feel confident in recommending CPS and feel that you will be very happy with their outstanding level of customer service and expert work.”
“I want to let you know I really appreciate your quick response to my request last Friday. Your quick response and the fact that you took the time to speak with Carla and explain why they had the issue speaks volumes to the importance that you and CPS place on customer service. This is a critical aspect of our relations with our clients and the vendors and subcontractors that we choose to work with. We are not the only energy services company in the market place and you seem to understand that CPS is not the only controls and mechanical company in the market either. We have competitors in our market just the same as you do. One of the significant differentiators we stress between us and our competitors is the value that we place on our relationships with our clients and the lengths we will go to maintain these relationships. I’m glad to see that you and CPS share this viewpoint. I just wanted to take a minute this morning to thank you for a job well done on this issue and on past issues we have had at the Kenton Commonwealth building. We appreciate it and want to make sure that you know that we value our relationship with you, Jeff and the rest of the CPS team.”
“I have worked with CPS on my chiller repairs/replacement/installs, HVAC repairs/replacements/installs and other services with great satisfaction. The people are responsive, professional and very knowledgeable in their profession. I wouldn’t hesitate to refer them to anyone in need of the services they provide."
“CPS understood that as a detention center, it was of the utmost importance that we were able to remove the old units and install the new boilers as quickly and efficiently as possible. CPS was able to provide us with both of these. I believe that they will bring the same understanding to your job, as well.”
“Transylvania University has contracted with CPS to replace a boiler, replace the cafeteria refrigeration system, install a roof top unit, install ventilation for a paint booth, and to do various repair jobs. In each case, we received timely, professional work and were very satisfied with the end results.”
“We have had nothing but outstanding service from CPS. They have more than competent technicians, who are well-trained, and are courteous with the customer. Our school staff employees have nothing but good things to say about CPS’s performance within their facilities. I highly recommend them for any repair or PM Service.”
"Today Rick Birchum came out and fixed us up and fast only about an hour after we called! We would 100% recommend this company to anyone ! We will 100% will use them again ! Thank you so very much for the service that you provided!"
"Jeff at CPS knows his stuff when it comes to commercial HVAC. He has helped us many times with problems that we have had with our heat pump and some other HVAC problems.He has recommended simple solutions to what we thought were going to be complex problems, and has handled the most problematic issue with confidence and speed. I would recommend Comfort & Process Solutions in Lexington for any industrial or commercial HVAC system install, maintenance or repair! They are the best in the area!"
"Great crew, didn't try to oversell and saved me a lot of money! The two young men they sent out were very courteous and pleasant, and completed the work at my plant in a very reasonable amount of time."
"Very professional their service technicians are knowledgeable, reliable, and courteous. Ted and Jeff are excellent to work with."
"Great guys to work with very knowledgeable. Affordable prices and very professional. Safety is always a number one priority for them and your family. I highly recommend them. Ted and Jeff are awesome with costumer service highly recommend this company."