D.R.

“I want to let you know I really appreciate your quick response to my request last Friday. Your quick response and the fact that you took the time to speak with Carla and explain why they had the issue speaks volumes to the importance that you and CPS place on customer service. This is a critical aspect of our relations with our clients and the vendors and subcontractors that we choose to work with. We are not the only energy services company in the market place and you seem to understand that CPS is not the only controls and mechanical company in the market either. We have competitors in our market just the same as you do. One of the significant differentiators we stress between us and our competitors is the value that we place on our relationships with our clients and the lengths we will go to maintain these relationships. I’m glad to see that you and CPS share this viewpoint. I just wanted to take a minute this morning to thank you for a job well done on this issue and on past issues we have had at the Kenton Commonwealth building. We appreciate it and want to make sure that you know that we value our relationship with you, Jeff and the rest of the CPS team.” – D.R., ESCO representative of Kenton County Commonwealth project